Anders J. Engen
Senior Executive Coach
Goodstone Group LLC
Cambridge, MA:
Email: ae****@************up.com
Phone: 1.603.986.6096
Education and Professional Affiliations
- MBA, Kenan-Flagler Business School, University of North Carolina at Chapel Hill
- MS, Organizational Psychology, University of Oregon
- BS, University of Oregon
- Certified Executive & Organizational Coach, Columbia Coaching Certification Program
- Certified Outdoor Leader, National Outdoor Leadership School
- Neethling Brain Instrument (NBI) certification
- Advanced Negotiation and Mediation Training, Harvard Negotiation Institute
Professional Experience
Anders is a certified executive and organizational coach for senior and emerging leaders. He has over twenty-five years of senior level operating experience in early stage and high growth ventures. His areas of focus are leadership team effectiveness and development in high growth healthcare and technology organizations.
Anders works with individuals and teams in developing their leadership and management competencies, cultivating their professional relationships, and achieving their goals. The cornerstones of his work are 1) co-creating an agenda that fully expresses the client’s aspirations, 2) exploring the client’s organizational context, 3) developing the client’s own resourcefulness, and 4) action plan execution. This work also includes facilitated peer coaching and conflict mediation services as needed. In his work with leadership teams, he centers on developing a culture of trust, cohesion, productive dialogue and alignment.
Prior to establishing his coaching practice, Anders served as an operating executive in a series of venture-capital backed healthcare delivery and technology companies, including athenahealth in Watertown, Massachusetts. As athenahealth’s first operations executive, Anders formed the company’s professional services, account management, and client operations groups during the company’s first ten years and through its successful IPO. Anders has also served as board chair for a large not-for profit healthcare organization serving eastern Massachusetts.
Anders’ current clients are in the healthcare delivery and technology, biotechnology, tech, and professional services sectors and include C-suite executives and emerging leaders in operations, customer success, technology, product management, finance roles.
Recent Coaching Assignments
- Founder and CEO in a venture capital funded healthcare delivery company moving his leadership team and organization to scale to respond to accelerating growth.
- CFO in a technology company, new to the industry and company, to adjust to the culture of the leadership team and the CEOs leadership style.
- Chief Product Officer and co-founder in a healthcare technology company experiencing burnout and conflict with his CEO.
- Chief Medical Officer transitioning from a large global biotech firm to an early stage company. Focus on designing and developing his team, cultivating a productive partnership with Founder/CEO, and becoming a highly effective member of the executive team.
- Hedge fund CFO to increase his executive impact by developing a “voice at the table” and honing his influence skills
- Chief Legal Counsel transitioning from the Obama administration to an early stage venture.
- Chief Administrative Officer addressing role clarity, scale, and team effectiveness.
- SVP of Customer Success in a healthcare company in her first role on an executive team to “find her voice in the strategic conversation.”
- SVP in a biotech company to improve his executive presence and presentation skills with the company’s executive team and board of directors.
- Country Head in private equity sponsored services company to develop a much more collegial and inclusive leadership style.
Career History
Independent Executive Coach (2017-date)
Anders provides a range of executive assessment, development coaching, and consulting services to senior leaders and their teams.
COO, PatientPing, Inc. (2016-2017)
PatientPing connects providers to seamlessly coordinate patient care. Anders’ responsibilities as COO included client operations, customer support, technical integrations, and people operations. During his tenure he more than doubled the size of his team, maintained employee engagement at 80 percent, held customer churn under 5 percent, and maintained decision-maker NPS above 70 percent.
COO, Advanced Practice Strategies, Inc. (2013-2016)
SaaS medical education platform for practitioners in high-risk areas of medicine. Anders transitioned all operating units – Client Services, Product Management, Content Development, and Engineering – from a traditional education content operation to a high functioning SaaS service operation. He retired all legacy products and platforms, renegotiated all service agreements, and restructured all operating groups.
Co-Founder & COO, Seamless Medical Systems, Inc. (2011-2013)
Early stage company focused on digitizing medical practice waiting rooms and improving patients’ experience in medical practices. Tablet based patient registration and health education platform for patients. As COO, Anders established all operating units and business processes, developed the company’s initial financial projections, designed V1 of the product with our Engineering group, worked with the co-founder to raise capital, established the first client relationships, and oversaw the successful launch of the product.
Vice President, athenahealth, Inc. (1999-2009)
2002-2009: profit and loss responsibility for the company’s client operations, including implementation, account management, and consulting services for over 300 clients in the eastern United States. Highly successful IPO in 2007.
1999-2001: established and managed the Implementation Department for this venture capital backed provider of web-based practice management, workflow automation, and medical billing services. Profit and loss responsibility for implementation services nationwide. Managed the successful implementation of athenahealth’s products and services for its first 100 medical group clients.